Privacy Policy
Effective Date: April 7, 2026 · Last Updated: April 7, 2026
1. Introduction
DLV Digital Corp. ("Company", "we", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect information when you interact with the DLV Crypto platform, including our Telegram bot, channels, website, and related services (the "Service").
DLV Digital Corp. is incorporated under the laws of the Republic of Panama, with registered address at Panama City, Republic of Panama.
2. Information We Collect
2.1 Information You Provide
- Telegram User Data: When you interact with our bot, we receive your Telegram user ID, first name, username (if set), and language preference as provided by the Telegram API.
- Bot Interactions: Commands, selections, and inputs you provide to the bot (e.g., coin symbols, portfolio amounts for the FOMO calculator).
- Support Communications: Any messages you send to us for support or feedback.
2.2 Information Collected Automatically
- Usage Data: Interaction timestamps, feature usage patterns, and session data within the bot.
- Website Analytics: If you visit our website, we may collect standard web analytics data (IP address, browser type, pages visited) through privacy-respecting analytics tools.
2.3 Information We Do NOT Collect
- We do not collect wallet addresses, private keys, or seed phrases.
- We do not collect financial account information or payment card details.
- We do not access your Telegram messages outside of direct bot interactions.
- We do not collect biometric data.
3. How We Use Your Information
| Purpose | Legal Basis |
|---|
| Providing and operating the Service | Contractual necessity |
| Personalizing content (locale, preferred coins) | Legitimate interest |
| Improving and optimizing the Service | Legitimate interest |
| Communicating updates or changes | Legitimate interest |
| Preventing abuse and ensuring security | Legitimate interest |
| Complying with legal obligations | Legal obligation |
4. Data Sharing and Disclosure
We do not sell your personal data. We may share information only in the following circumstances:
- Service Providers: We use third-party services (Telegram API, hosting providers, AI processing services) that may process data on our behalf under strict confidentiality obligations.
- Affiliate Partners: When you click referral links (e.g., to Pionex or Bybit), those platforms will process your data under their own privacy policies. We may share a referral identifier but not your personal data.
- Legal Requirements: We may disclose information if required by applicable law, regulation, legal process, or governmental request.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, user data may be transferred as part of the transaction.
5. Data Storage and Security
Your data is stored on secure servers. We implement industry-standard security measures including encryption in transit, access controls, and regular security reviews. However, no method of electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your data for as long as necessary to provide the Service and fulfill the purposes described in this policy. Specifically:
- Bot interaction data: Retained for the duration of your use of the Service and up to 12 months after your last interaction.
- Analytics data: Retained in aggregated, anonymized form indefinitely.
- Support communications: Retained for up to 24 months.
You may request deletion of your data at any time (see Section 8).
7. International Data Transfers
As a Panama-based company operating a global service, your data may be transferred to and processed in jurisdictions outside your country of residence. We ensure appropriate safeguards are in place for such transfers.
8. Your Rights
Depending on your jurisdiction, you may have the following rights:
- Access: Request a copy of the personal data we hold about you.
- Rectification: Request correction of inaccurate data.
- Deletion: Request deletion of your personal data.
- Restriction: Request restriction of processing in certain circumstances.
- Portability: Request your data in a structured, machine-readable format.
- Objection: Object to processing based on legitimate interests.
To exercise any of these rights, contact us at privacy@dlv.do or through our Telegram bot. We will respond within 30 days.
9. Children's Privacy
The Service is not intended for individuals under 18 years of age. We do not knowingly collect personal data from minors. If we become aware that we have collected data from a minor, we will take steps to delete it promptly.
10. Cookies and Tracking (Website)
Our website may use essential cookies for functionality. We do not use invasive tracking cookies or third-party advertising trackers. For details, see our Cookie Policy.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Material changes will be communicated through the Service.
12. Contact Us
For privacy-related inquiries:
- Email: privacy@dlv.do
- Telegram: @DLV_cryptobot
- DLV Digital Corp., Panama City, Republic of Panama
© 2026 DLV Digital Corp. All rights reserved. Panama City, Republic of Panama.